Cancellation, Return & Exchange Policy
Navdha Fashion is committed to providing quality women's ethnic wear and home & living products with exceptional customer service. This comprehensive Return, Refund & Exchange Policy outlines the conditions, procedures, and timelines for returns, refunds, and exchanges. For questions, contact us at:
📞 Phone: +91 9175750822
📧 Email: navdhafashion.pune.sales@gmail.com
🌐 Website: www.navdhafashion.com
2. General Requirements for All Orders
2.1 Unboxing Video Documentation (MANDATORY)
All customers MUST record an opening video of their parcel upon delivery to validate any claims. The video should clearly show:
· Order invoice/label with order number and date
· Product details inside packaging before unboxing
· Any visible damage to packaging or product
· All items against order description
Submission Timeline: Email or WhatsApp the video and photos within 24 hours of delivery to +91 9175750822 or navdhafashion.pune.sales@gmail.com
Failure to provide unboxing video may result in claim rejection.
Returns, refunds, or exchanges are processed only if:
· Unboxing video and photographic evidence provided within 24 hours
· Order number and customer details clearly stated in correspondence
· Product condition assessment completed by Navdha Quality Team
· Request submitted within specified timeframe for each product category
3. Fashion Products Policy (Clothing, Ethnic Wear & Accessories)
3.1 Pre-Dispatch Cancellations
Timeframe: Within 24 hours of order placement
How to Cancel:
· Contact via phone: +91 9175750822
· Email: navdhafashion.pune.sales@gmail.com
· Provide order number and cancellation reason
Refund Options:
1. Refund (Minus Gateway Fees): 2-3% payment gateway charges deducted; processed to original payment method within 5 business days
2. Credit Note: Full order value as store credit, valid for 90 days from issue date
3. Product Replacement: Exchange for another fashion item of equal or greater value
Non-Cancellable Items: Sale/clearance marked products
3.2 Delivered Fashion Products – NO RETURNS POLICY
Navdha Fashion maintains a strict no-return policy on delivered fashion items due to hygiene and fit considerations.
· No refunds, exchanges, or returns accepted on delivered products
· Sale-marked items are final sale; non-exchangeable
· Policy applies to all delivered clothing, ethnic wear, and fashion accessories
Exception – Defects or Damages Only:
If unboxing video shows manufacturing defects or delivery damage, Navdha may offer:
· Product replacement (free shipping provided)
· Partial credit note (at Navdha's discretion)
Defect Examples: Stitching defects, color bleeding, missing seams, severe staining, broken zippers/buttons, holes, tears (not attributable to customer handling)
Fit, Color, or Style Issues: Not eligible for exchange or return
3.3 Exchange Process for Defects
Requirements:
· Unboxing video submitted within 24 hours of delivery
· Clear photographs of defect from multiple angles
· Order number and product details
· Email to: navdhafashion.pune.sales@gmail.com or WhatsApp: +91 9175750822
Processing:
· Quality team assessment within 2-3 business days
· Approval/rejection notification via email
· Approved exchanges: New product shipped free; original returned via prepaid label (if applicable)
· Processing time: 7-10 business days after return receipt
4. Home & Living Products Policy (Metals, Decor, Tableware)
Timeframe: Within 10 days of delivery
Conditions for Return:
· Product unused, undamaged, and in original packaging
· Unboxing video provided showing unopened/sealed condition
· No signs of wear, damage, or customer handling
· All included accessories and packaging intact
Return Process:
1. Contact Support: Email navdhafashion.pune.sales@gmail.com or call +91 9175750822 with order number and reason
2. Receive Return Label: Navdha provides prepaid return shipping label via email
3. Package Securely: Return in original packaging; trackable shipping strongly recommended
4. Ship Within 48 Hours: Send to provided address within 48 hours of receiving label
5. Quality Inspection: Items inspected upon receipt (2-3 business days)
6. Refund Processing: Approved refunds transferred within 5-7 business days after inspection
4.2 Non-Returnable Home & Living Items
· Items showing signs of wear or damage
· Products with customization or personalization
· Items without original packaging or unboxing video proof
· Sale/clearance marked products
· Broken or defective items (ineligible due to inspection requirements)
4.3 Refund Details for Home & Living
· Refund Amount: Full product price (excluding original shipping charges)
· Customer Responsibility: Return shipping costs borne by customer (unless Navdha error)
· Refund Timeline: 5-7 business days after inspection approval
· Refund Method: Original payment method used for purchase
5. General Refund & Exchange Terms
|
Scenario |
Timeline |
Method |
|
Pre-dispatch cancellation approved |
5 business days |
Original payment method |
|
Home & living return approved |
5-7 business days |
Original payment method |
|
Navdha-initiated cancellation |
5 business days |
Full refund to registered account |
|
Credit note issuance |
Immediate |
Store credit valid 90 days |
5.2 Navdha-Initiated Cancellations
Navdha may cancel orders without customer request for reasons including:
· Stock unavailability at dispatch time
· Order flagged for fraud/suspicious activity
· Payment gateway reversal or failed transaction
· Customer contact information invalid
Refund Policy: Full refund to registered bank account; notification sent via email with transaction details.
5.3 Payment Methods & Processing
All refunds process to the original payment method used at purchase. Processing times vary:
· Credit/Debit Cards: 5-7 business days
· Digital Wallets: 2-3 business days
· Bank Transfers: 5-7 business days (GST compliant for Maharashtra)
6. Documentation & Proof Requirements
Customers must provide the following to process returns, exchanges, or refunds:
· Original order number
· Order confirmation email or receipt
· Unboxing video (MANDATORY for all deliveries)
· Photographs of product condition, damage, or defect
· Clear identification of claimed issue
· Proof of delivery/tracking number
Note: Navdha reserves the right to reject claims lacking proper documentation or unboxing video evidence.
7. Non-Returnable & Non-Refundable Items
The following items are final sale and not eligible for return, exchange, or refund:
· Sale or clearance marked fashion products
· Customized or personalized items
· Heavily used or worn products
· Items without original packaging
· Products without unboxing video documentation
· Home & living items showing visible signs of use
· Orders completed >10 days prior (home & living) or >24 hours (cancellations)
· Home & Living Returns: Prepaid return label provided by Navdha (unless customer error caused return)
· Customer Responsibility: Pay for return shipping if damaged due to improper handling
· Recommended: Use trackable shipping services (India Post, Courier, etc.)
· Address: Return address provided upon return authorization
8.2 Delivery & In-Transit Issues
· Damaged in Transit: Evidence required (unboxing video, photos, courier report)
· Lost in Transit: Coordination with courier for claim filing
· Partial Delivery: Contact within 24 hours; video documentation mandatory
9.1 Franchise & Wholesale Orders
· Franchise pickups excluded from standard return policy
· Wholesale bulk orders: Custom terms apply; contact for details
· Purchase orders >10 units: Separate agreement required
9.2 International & Out-of-State Orders
· Same defect-only exchange policy applies
· Return shipping cost borne by customer
· Processing timelines extended by 5-7 business days for international mail
· Contact support for international return shipping coordination
9.3 Promotional or Gift Purchases
· Promotional items follow standard policy (no returns unless defective)
· Gift purchases: Recipient must provide original receipt/order confirmation
· Gift cards/credit notes non-refundable and non-transferable
In case of disagreement regarding return/refund decisions:
1. Customer Service Review: Email detailed concern to navdhafashion.pune.sales@gmail.com
2. Management Escalation: Response within 5 business days
3. Third-Party Assessment: If unresolved, independent quality assessment offered (at Navdha's discretion)
4. Final Decision: Navdha management decision is final; may offer partial credit or replacement
Escalation Contact:
Email: navdhafashion.pune.sales@gmail.com
Phone: +91 9175750822
11. Consumer Rights & Legal Compliance
This policy complies with Indian Consumer Protection Act, 2019, and Maharashtra state regulations. Customers retain all statutory rights under applicable law. Nothing in this policy overrides consumer protection guarantees or statutory rights.
For Consumer Grievance Redressal, customers may contact National Consumer Helpline (India) or file complaints with District Consumer Commissions.
12. Policy Updates & Modifications
Navdha Fashion reserves the right to modify this policy at any time. Updated versions will be posted on www.navdhafashion.com and communicated via email to registered customers. Continued purchases post-update constitute acceptance of new terms.
Last Review: January 2, 2026
For all return, refund, or exchange inquiries:
📞 Phone: +91 9175750822
📧 Email: navdhafashion.pune.sales@gmail.com
⏰ Support Hours: 10:00 AM – 7:00 PM IST, Monday – Saturday
🌐 Website: www.navdhafashion.com
Thank you for shopping with Navdha Fashion. We value your business and appreciate your understanding of our policies.